How do I return an item purchased from the Fraser Online Store?
We offer a 28-day return period which starts from the time of purchase. To request a return simply fill in Request a Return form. We will provide a response within 24-hours upon receipt of the form. For further details on returns go to Terms & Conditions.
Returns
You may exchange or receive a credit on your purchase by retaining your invoice. Please contact us with details of the item you wish to exchange or receive a credit for. You will not be able to receive a refund unless it meets the conditions listed further below under 'Other Returns', or on clearance/marked down items or due to change of mind. Exchanges can be arranged but must be approved by management.
Please refer to the Exchange Policy below for further details.
Note: Shipping charges will only be refunded in the case of a shop.frasermotorcycles.com.au error. If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer.
Return of items purchased during a Sale Period
Any item purchased during a Sale is non-refundable. However, an exchange or online store credit can be provided by retaining your invoice. Please contact us with details of the item you wish to exchange or receive a credit for. You will not be able to receive a refund unless it meets the conditions listed further below under 'Other Returns', or on clearance/marked down items or due to change of mind. Please note that any discount applied during a sale period is not applicable to exchanges.
All returns must be approved first and can not be exchanged in store. Items must be returned to our Concord Dealership but exchanges must be organised via email prior to coming into store.
Note: Shipping charges will only be refunded in the case of a shop.frasermotorcycles.com.au error. If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase or the sizing is incorrect, Fraser Motorcycles will not offer a direct refund but will offer you an exchange or credit provided that:
You return the item within 28 days of purchase;
You produce your original Fraser Motorcycles online invoice
The item is in resalable condition including that:
- All original tags are attached and all original packaging is returned along with the item/s, in addition to all provided instruction manuals and all accessories;
- It is unworn, unopened, unused, has not been fitted and is in its original condition;
Any sew-in labels are still attached; and
- In the case of electronic equipment the original security seal or shrink wrap is intact and that:
The product is not one on which a change of mind return is not available (see below).
If the above requirements are not satisfied Fraser Motorcycles reserves the right not to offer a refund for change of mind returns.
If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer.
Goods on which a change of mind return is not available:
Fraser Motorcycles will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
- Helmets
- Underwear
- Swimwear
- Clearance or marked down items
These products can still be returned if they are faulty or do not match the sample or description.
If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer.
Other returns
Fraser Motorcycles will accept product returns and provide you with an exchange or refund where:
The product is faulty or is not of merchantable quality, or
The product is not fit for its intended purpose, or
The product does not match the sample or our description; and you can present your Fraser Motorcycles online invoice or other adequate proof of purchase.
Please note, in the case of electrical and electronic products (see definition below) and safety products Fraser Motorcycles may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample Fraser Motorcycles will offer a repair, exchange voucher or refund.
If you cannot present your Fraser Motorcycles online invoice or other acceptable proof of purchase Fraser Motorcycles reserves the right not to offer a refund or exchange.
In the case of electrical and electronic products and safety equipment products Fraser Motorcycles will be happy to refer you to the manufacturer’s customer service for assistance with operating difficulties or product repairs.
Where you seek a refund for any item that was purchased as part of a ‘deal’, Fraser Motorcycles may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Exchange Policy
We understand that finding the perfect fit is not always easy so we are happy to assist you with an exchange provided a request is submitted first and the below criteria is met.
- The item must be returned within 28 days in the condition sold to you; un-used and with all tags attached
- The item being returned must be brand new, never-installed/used, and with full original; undamaged packaging.
- The original invoice must be provided as proof of purchase
- All exchanges are subject to product availability and where an exchange cannot be facilitated due to insufficient stock or non-supply a store credit will be provided instead.
- All return shipping charges are the responsibility of the customer and credit notes will not include the shipping fee, only the value of the item/s.
